What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.
What is the gear ratio?
Each Trailer Valet model has a high and low gear train. The XL has a low gear ratio of 27:1 and a high gear ratio of 11:1.
Will the Trailer Valet work on my double-axle trailer?
Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.
What vehicle types does the trailer valet support?
The XL supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.
What weight will the trailer valet support?
The XL supports up to 10,000 lbs. The Trailer Valet comes in several makes and models, capable of supporting variable loads.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. Would the XL work with this?
The XL handles this well as you can use the coupler to move the trailer.
Is the Trailer Valet motorized?
To move the XL, you can use a cordless power drill with the included attachment. However, this method should only be used when moving your trailer on level surfaces. To avoid injury, the user should have a firm grip and ensure brake disengagement. We recommend using a cordless, non-impact electric drill with a torque output of at least 200 lb-in.
Is there a standard socket that can be used as an electric drill attachment?
We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet; our attachment employs a unique design to ensure a snug fit on the gear axles. The drill attachment can be purchased online or over the phone.
What is the proper tire inflation?
The current XL unit has solid rubber tires. Pneumatic tires that require inflation are only found on 5X units and older models of the XL. This does not apply to new XL models nor all XL-Pro units.
Can the Trailer Valet XL remain attached to the trailer while in motion?
No, only the 5X is able to be put into a stow position.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the handle is released. However, the brake works most reliably on flat surfaces.
Is the brake progressive?
Our brake acts as a dead man’s or emergency brake. The Trailer Valet brake hinders all horizontal movement, but cannot slow down during use. Speed is controlled only by the crank.
Will the Trailer Valet work on dirt, gravel and grass surfaces?
The XL can only operate on tightly packed grass with hard soil or tightly packed gravel. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.
Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.
Can this device be submerged in water (salt or fresh)?
No. Repeated or prolonged contact with water will damage the gears and chains that operate the Trailer Valet and erode lubricants.
How do I properly maintain my Trailer Valet?
Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.
The Trailer Valet tires are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Make sure the tires are firmly planted on the ground. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.
I’m trying to turn my trailer, and I’m having problems.
When using a manually cranked Trailer Valet like the XL, do not stop cranking while making a sharp turn. Doing so will place tremendous stress on the leading tire. The wheels must be in motion when turning.
I cannot get my trailer up an incline.
If your trailer or boat is oriented back-first up an incline, the XL can be used to push it up. Attempting to pull your trailer nose first up an incline poses both safety and property risks.
Why is the chain on my unit loose?
The chain is made to have some slack to the unit because of the weight being tolled. When the weight is added on the unit, the chain will tighten over the sprocket. Chains do tend to stretch out over time due to the excessive use and weight.
The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recentl models and we are currently making improvements to fix it. One solution is applying a lock-tight liquid onto the screw threads and re-inserting the screw into the tire axle. If you continue to have problems, please contact us.
What is the plate on my XL for?
When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate preferably faces the back of the coupler. It can be reversed if necessary to achieve a tight fit. Review these visual instructions if you need further help in using your plate.
